This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.

about-img
dot

QUALITY POLICY

At “TRANSIND”, quality is more than a buzzword, it is a priority. It is the very essence of our management, man power, machinery, and manufacturing process which are committed to deliver products as per the customer’s expectations. Being an ISO certified company, our quality management system (QMS) follows strengthen norms to ensure quality. The systems are periodically audited by our qualified internal auditors and the effective management review system gives continuous inputs for initiating preventive actions whenever found necessary. Inputs from quality audits, data analysis, corrective and preventive actions, management reviews etc. continue to define and improve our QMS. The QMS process covers the end to end processes from customer enquiry to product delivery and the subsequent after sales service to the customer.

The product realization processes primarily covered in the QMS include:
  • Contract review and design review.
  • Developing and evaluating selection of vendors.
  • Ensuring timely availability of resources.
  • Testing and inspection of the finished products.
  • Provision of effective training.
  • Verification of materials processes and sub-assemblies.
  • Customer complaint resolution etc.